Terms of Service

3.1 Amazon Marketplace

We operate as a third-party seller on the Amazon Marketplace. When you purchase our products, you are buying from us, not from Amazon. However, Amazon provides the platform for the transaction and handles certain aspects of the sale.

3.2 Amazon's Terms

Your use of the Amazon platform is also governed by Amazon's own terms and conditions, privacy policy, and other applicable policies. In case of any conflict between these Terms and Amazon's terms, Amazon's terms will prevail with respect to your use of the Amazon platform.

3.3 Order Processing

Amazon processes the payment for your order and provides us with your order information. We are responsible for fulfilling the order, either directly or through Amazon's fulfillment services (Fulfillment by Amazon).

4.1 Product Information

We make every effort to ensure that product descriptions, images, and pricing on our Amazon Marketplace listings are accurate and complete. However, we do not warrant that product descriptions or other content on the Amazon Marketplace is accurate, complete, reliable, current, or error-free.

4.2 Pricing and Availability

All prices are shown in the currency displayed on our Amazon listings and include applicable taxes where required by law. Prices and availability of products are subject to change without notice. We reserve the right to correct any errors or inaccuracies in pricing and product information.

4.3 Order Acceptance

Your order is an offer to buy from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud and credit risk department.

5.1 Payment

All payments are processed through Amazon's payment system. We do not collect, store, or process your payment information directly.

5.2 Delivery

Delivery options, timelines, and costs are as stated on our Amazon product listings at the time of purchase. Estimated delivery dates are not guaranteed unless expressly stated as such.

5.3 International Shipping

If we offer international shipping, additional customs fees, taxes, and import duties may apply depending on your country's regulations. These charges are the buyer's responsibility and are not included in our shipping fees.

6.1 Return Policy

Our return policy follows Amazon's return policies and guidelines. The specific return period and conditions for each product are indicated on the product listing page.

6.2 Refund Process

Refunds are processed through Amazon's system. The timing and method of refund will be in accordance with Amazon's refund policies.

6.3 Defective Products

If you receive a defective product, please contact us through Amazon's messaging system within the return period. We will provide instructions on how to return the product and receive a replacement or refund.

7.1 Our Intellectual Property

All content on our Website and our Amazon Marketplace store, including but not limited to text, graphics, logos, images, product designs, and software, is our property or the property of our licensors and is protected by Egyptian and international copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website and view our Amazon Marketplace store for personal, non-commercial purposes.

7.3 Restrictions

You may not:

• Use any content from our Website or Amazon listings for commercial purposes without our prior written consent
• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from our Website or Amazon listings
• Use any data mining, robots, or similar data gathering and extraction methods on our Website or Amazon listings

8.1 Prohibited Activities

You agree not to engage in any of the following activities:

• Using our Website or Amazon Marketplace listings for any illegal purpose
• Submitting false or misleading information
• Engaging in conduct that is offensive, threatening, defamatory, or abusive
• Attempting to interfere with the proper functioning of our Website or Amazon listings
• Making fraudulent purchases or returns

8.2 Reviews and Feedback

If you leave reviews or feedback about our products, you agree that such content will be:

• Accurate and based on your genuine experience with our products
• Free from offensive, abusive, or inappropriate language
• Not infringing on the rights of any third party

9.1 Product Warranties

We warrant that our products will, at the time of delivery, conform to their description and be of satisfactory quality. Any additional product-specific warranties will be stated on the product listing.

9.2 Website Disclaimers

Our Website and the information contained on it are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our Website or the information included on it.

9.3 Amazon Platform

We are not responsible for the availability, operation, or functionality of the Amazon platform. We do not warrant that your access to Amazon will be uninterrupted or error-free.

10.1 Scope of Limitation

To the maximum extent permitted by Egyptian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products, our Website, or our Amazon Marketplace store.

10.2 Cap on Liability

Our liability for direct damages shall not exceed the purchase price of the product(s) that gave rise to the claim.

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by Egyptian law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law provisions.

13.2 Amazon Disputes

For disputes related to purchases made through Amazon, Amazon's dispute resolution procedures may apply in the first instance.

13.3 Direct Resolution

For any dispute not resolved through Amazon's procedures, you agree to first contact us directly and attempt to resolve the dispute with us informally.

13.4 Formal Proceedings

If we cannot resolve the dispute informally, any formal proceedings may be brought in the courts of Egypt, and both parties consent to the exclusive jurisdiction of those courts.